Delivery & Shipping

SHIPPING TERMS

COVID-19
Due to unprecedented circumstances surrounding the global COVID-19 pandemic, postal services and supply chains are backlogged across most of the world. Expect  a delay of up to 10 additional business days domestically, or up to 1 month internationally. At this time we ask for your patience, as orders and products might be delayed due to matters outside of our control.

AUSSIE BABES…

FREE Shipping for all Aussie babes for all orders valued at over $55 

Once you have placed your order you will receive a confirmation email. Your product will then be packed and sent out the following business day.

PLEASE NOTE: If you order on a Friday, your product will be sent out the following Monday.

Order are sent via Australia Post Parcel Post. You will receive a tracking number when your order is dispatched. Delivery can take between 2-8 business days depending on destination.

Please Note: Delivery times are an estimate only and unfortunately once your order has left us at EBONiiVORY HQ it is the responsibility of the chosen carrier to ensure that the product arrives in a timely fashion and in good order.

 *EXPRESS POSTAGE is also available if you can’t wait to get your hands on your EBONiiVORY products (Next Business day delivery depending on destination).

During the COVID-19 pandemic, we ask for your patience as we work through much slower than usual delivery times.

ALL AUSTRALIAN ORDERS OVER $100 WILL NOW RECEIVE FREE EXPRESS POSTAGE!

REST OF THE WORLD

Once you have placed your order you will receive a confirmation email. Your product will then be packed and sent out the following business day.

PLEASE NOTE: If you order on a Friday, your product will be sent out the following Monday.

We offer 3 services for International Postage.

Standard – NO TRACKING, delivery time can be approx. 20 business days.

Intl Pack & Track – Includes tracking and ETA 5-10 business days

Intl Registered Post - Signature on delivery, no tracking 3-10 business days

Express Courier Int’l - Comes with tracking number, Signature on delivery and ETA 4-8 business days. 

*Customers are responsible for paying any freight charges incurred by a refused shipment and unclaimed goods. Cost for re-delivery attempts due to incorrect details being provided at checkout will be passed on to the customer. When your order is shipped you will be sent an email confirmation with an order number which must be used when inquiring about your order.

*Your order may be charged customs fees (taxes, duties, processing fees, brokerage fees) on arrival. Unfortunately, we have no control over these fees as they are decided on and charged by your country’s customs office.

If you don’t want to pay the additional fees, your parcel will be returned to us. Once your parcel has been returned, we can refund your order minus the cost of shipping.



*EBONiiVORY will make every effort to dispatch and deliver your order in a timely manner, however we are not liable for delayed or lost shipments.